1) Orders & Purchasing
Do I need an account to place an order?
No, you can checkout as a guest. Creating an account allows you to track your orders and access your purchase history.
Can I modify or cancel my order?
Orders are processed quickly. Please contact us immediately on info@marzook.shop after placing your order, and we will do our best to assist before it is shipped.
2) Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide free shipping.
How long does delivery take?
Delivery times vary depending on your location, typically between 2–7 business days.
Will I be charged customs or duties?
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Contact us on info@marzook.shop for a clear explanation.
3) Returns & Exchanges
Do you accept returns or exchanges?
We accept returns on unused items in their original condition within 3 days of delivery.
How do I request a return?
Please contact our team on info@marzook.shop with your order number to initiate the process.
4) Product & Craftsmanship
Where are Marzook pieces made?
Our products are designed in Kuwait and made in Lebanon and Italy.
What materials are used?
Our designs feature premium materials including acrylic, brass finishes, and Swarovski crystals, selected for their quality and visual impact. All of our brass is gold or silver plated.
Are your pieces handmade?
All of our designs involve detailed hand-finishing to ensure a refined result.
5) Product Care
How should I care for my bag?
We recommend storing your piece in its dust bag, avoiding prolonged exposure to sunlight and moisture, and handling with care to preserve its finish. Dry cleaning is the best option to clean your bag if needed.
6) Availability & Exclusivity
Will sold-out items be restocked?
Some designs may return, while others are produced in limited quantities and may not be restocked.
7) Payments
What payment methods do you accept?
We accept major credit cards and secure online payment methods.
Is my payment secure?
Yes, all transactions are encrypted and processed securely.
8) Contact
How can I contact Marzook?
You can reach us via email at info@marzook.shop or through our contact page.