At Marzook, we are committed to delivering your order with efficiency and care. Our shipping process is designed to ensure a smooth and reliable experience from purchase to delivery.
Shipping
- Kuwait: Orders are delivered same day
- Middle East: Orders are delivered within 2–4 business days
- International: Orders are delivered within 3–6 business days
Orders are processed on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
Payment Methods
We offer the following payment options:
- Card Payments: We accept major credit and debit cards. All transactions are securely processed to ensure the highest level of data protection.
Returns & Refunds
At Marzook, each piece undergoes strict quality control to ensure it meets our standards.
Returns are accepted only in the case of defective or damaged items.
- Return Requests: Must be submitted within 3 days of delivery
- Items must be unused, in original condition, with all packaging intact
- To initiate a return, please email info@marzook.shop with clear photos showing the issue
Refund Process
Once the returned item is received and inspected:
- If approved, a refund or exchange will be issued
- Refunds are processed to the original payment method
- Processing time may vary depending on your bank or card provider
Please note:
- Items returned without prior approval will not be accepted
- Returns that do not meet the conditions above will be declined
Policy Updates
Marzook reserves the right to update or modify this policy at any time. Continued use of our services implies acceptance of any changes.